Grill Louvered Pergola Pro

LuxPatio Premium Installation Service Policy  

1. What's Included

Our LuxCert Pro Installation Service ensures a worry-free setup by trained professionals. The service includes:

• On-site evaluation and foundation check
• Level and secure assembly
• Electrical system activation and testing (if applicable)
• Clean-up and relocation of all packaging to your designated area

Installation Time: Typically completed within 2–4 hours
Service Area: Available across the contiguous U.S. (For Hawaii/Alaska, please contact us for a quote)

2. Booking & Scheduling

• Confirmation: Our team will contact you within 3 business days to confirm your order and schedule a site check
• Lead Time: Usually 1–4 weeks from order date. Some areas may take 6–8 weeks during peak seasons or weather delays
• Weekend Appointments: Available in select areas (not guaranteed)

If we’re unable to serve your area, you’ll be notified and offered a refund

3. Cancellations & Rescheduling

• Standard notice: Must be made at least 72 hours in advance
• Late cancellation: $100 fee applies
• Same-day cancellation (<24 hours): Full service fee still applies
• Multiple reschedules: May result in losing your current place in line
• Weather Delays: For safety, services may be rescheduled in case of:
  • Heavy rain (>0.5"/hr)
  • High winds (gusts >25 mph)
  • Extreme temps (<40°F or >91°F)
  • Final decisions are based on local hazard alerts.

4. Your Responsibilities Before Installation

Please make sure of the following:

• Clear access: At least a 5-foot path to the installation site
• Utility markings: Call 811 to mark underground lines
• Adult presence: Someone 18+ must be present during installation
• Level surface: Ensure your site is level and obstruction-free
• Compliance: Check that your pergola setup meets local codes, HOA rules, and bylaws

5. Warranty & Damage Policy

• Craftsmanship Guarantee: 30-day warranty covering installation issues
• Insurance: All LuxCert technicians are fully insured
• Damage claims: Must be reported within 24 hours with documentation. Notify the team on-site if you notice any issues immediately.

6. Pricing & Payments

• Base Fee: Varies by model (covers standard installation)
• Extras (if needed):
  • Extended debris recycling: $150
  • Anchoring service: Included (surface-dependent)
  • Holiday installation: +$200
  • Existing structure removal: Quoted case-by-case
  • Remote area surcharge: Quoted in advance

Disclaimer

1. Site Preparation & Ground Conditions

The customer is responsible for ensuring the installation site meets all required conditions prior to service. This includes:

• A level surface with a slope of less than 3° or a maximum height difference of 2 cm per column
• A minimum load-bearing capacity of 1,500 psf
• (We recommend a 4" thick concrete pad per column for soft surfaces such as grass or soil)
• All underground utilities must be marked by contacting 811 before installation

Important Notes:

• Additional charges may apply for unstable ground, such as sand or mud
• If the installation site has incompatible conditions (e.g., steep slopes, soft/unstable surface) or the Customer Responsibilities are not met, the service may be canceled on-site.

In such cases, a minimum service fee of $200 will still apply.

2. Installation Process & Limitations

2.1 Material Handling

• Minor cosmetic marks (scratches under 10mm) may occur during normal installation and are not covered under warranty
• Any structural modifications (e.g., drilling or cutting) not performed by LuxCert technicians will void the product warranty

2.2 Weather & External Factors

• Installation may be rescheduled due to:
• Heavy rainfall exceeding 0.5"/hour
• Wind gusts over 25 mph
• Temperatures below 40°F or above 91°F
• Any precipitation during scheduled installation time

3. Electronic Systems & Technical Requirements

The client is responsible for providing:

• Power access installed by a licensed electrician

LuxPatio is not responsible for:

• Compatibility with third-party smart systems or accessories
• Connectivity or performance issues not caused directly by LuxCert technicians

4. Liability Limitations

4.1 Property Damage

• LuxPatio’s maximum liability for installation-related property damage is limited to the full installation fee paid or the actual reasonable loss, whichever is lower
• Damages exceeding this limit will be reviewed through our business liability insurance
• Landscaping repair or indirect/consequential damage is not covered

4.2 Personal Injury Prevention

To help prevent injury, clients must:

• Ensure children and pets remain clear of the installation area
• Provide safe and unobstructed access to standard power outlets (110–120V)
• Remove all debris, tools, or objects that could pose safety hazards during installation

5. Client Acknowledgments

By booking an installation with LuxPatio, you acknowledge and agree that:

• You have reviewed and accepted the LuxPatio Premium Installation Service Policy
• All general disputes will be handled via our Customer Service Escalation process, and legal disputes will be resolved through arbitration in the state of Texas
• LuxPatio is not responsible for issues related to local HOA, municipal codes, or bylaw compliance.

• LuxPatio is not liable for surface damage resulting from anchoring during installation. Surface cracking, chipping, or drilling damage may occur and is considered standard risk when anchoring is selected.