LuxPatio Premium Installation Service Policy
1. What's Included
Our LuxCert Pro Installation Service ensures a worry-free setup by trained professionals. The service includes:
- On-site evaluation and foundation check
- Level and secure assembly
- Electrical system activation and testing (if applicable)
- Clean-up and relocation of all packaging to your designated area
Installation Time: Typically completed within 2–4 hours
Service Area: Available across the contiguous U.S. (For Hawaii/Alaska, please contact us for a quote)
| Note: Delivery and installation may be handled by separate teams and might occur on different days. Please make sure your site is level and clear of obstructions to avoid delays. |
2. Booking & Scheduling
- Confirmation: Our team will contact you within 3 business days to confirm your order and schedule a site check
- Lead Time: Usually 1–4 weeks from order date. Some areas may take 6–8 weeks during peak seasons or weather delays
- Weekend Appointments: Available in select areas (not guaranteed)
If we’re unable to serve your area, you’ll be notified and offered a refund
3. Cancellations & Rescheduling
- Standard notice: Must be made at least 72 hours in advance
- Late cancellation: $100 fee applies
- Same-day cancellation (<24 hours): Full service fee still applies
- Multiple reschedules: May result in losing your current place in line
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Weather Delays: For safety, services may be rescheduled in case of:
- Heavy rain (>0.5"/hr)
- High winds (gusts >25 mph)
- Extreme temps (<40°F or >91°F)
- Final decisions are based on local hazard alerts.
4. Your Responsibilities Before Installation
Please make sure of the following:
- Clear access: At least a 5-foot path to the installation site
- Utility markings: Call 811 to mark underground lines
- Adult presence: Someone 18+ must be present during installation
- Level surface: Ensure your site is level and obstruction-free
- Compliance: Check that your pergola setup meets local codes, HOA rules, and bylaws
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Note: Installation may be delayed, canceled, or incur extra fees if the site is unprepared or unsafe. |
5. Warranty & Damage Policy
- Craftsmanship Guarantee: 30-day warranty covering installation issues
- Insurance: All LuxCert technicians are fully insured
- Damage claims: Must be reported within 24 hours with documentation. Notify the team on-site if you notice any issues immediately.
6. Pricing & Payments
- Base Fee: Varies by model (covers standard installation)
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Extras (if needed):
- Extended debris recycling: $150
- Anchoring service: Included (surface-dependent)
- Holiday installation: +$200
- Existing structure removal: Quoted case-by-case
- Remote area surcharge: Quoted in advance
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Full payment is required when your installation is scheduled. Additional services are quoted and charged separately. |
Disclaimer
1. Site Preparation & Ground Conditions
The customer is responsible for ensuring the installation site meets all required conditions prior to service. This includes:
- A level surface with a slope of less than 3° or a maximum height difference of 2 cm per column
- A minimum load-bearing capacity of 1,500 psf
- (We recommend a 4" thick concrete pad per column for soft surfaces such as grass or soil)
- All underground utilities must be marked by contacting 811 before installation
Important Notes:
- Additional charges may apply for unstable ground, such as sand or mud
- If the installation site has incompatible conditions (e.g., steep slopes, soft/unstable surface) or the Customer Responsibilities are not met, the service may be canceled on-site.
In such cases, a minimum service fee of $200 will still apply.
2. Installation Process & Limitations
2.1 Material Handling
- Minor cosmetic marks (scratches under 10mm) may occur during normal installation and are not covered under warranty
- Any structural modifications (e.g., drilling or cutting) not performed by LuxCert technicians will void the product warranty
2.2 Weather & External Factors
- Installation may be rescheduled due to:
- Heavy rainfall exceeding 0.5"/hour
- Wind gusts over 25 mph
- Temperatures below 40°F or above 91°F
- Any precipitation during scheduled installation time
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Damage caused by extreme weather after installation (e.g., wind ≥35 mph, hailstorms) is not covered by the 30-day Craftsmanship Guarantee. |
3. Electronic Systems & Technical Requirements
The client is responsible for providing:
- Power access installed by a licensed electrician
LuxPatio is not responsible for:
- Compatibility with third-party smart systems or accessories
- Connectivity or performance issues not caused directly by LuxCert technicians
4. Liability Limitations
4.1 Property Damage
- LuxPatio’s maximum liability for installation-related property damage is limited to the full installation fee paid or the actual reasonable loss, whichever is lower
- Damages exceeding this limit will be reviewed through our business liability insurance
- Landscaping repair or indirect/consequential damage is not covered
4.2 Personal Injury Prevention
To help prevent injury, clients must:
- Ensure children and pets remain clear of the installation area
- Provide safe and unobstructed access to standard power outlets (110–120V)
- Remove all debris, tools, or objects that could pose safety hazards during installation
5. Client Acknowledgments
By booking an installation with LuxPatio, you acknowledge and agree that:
- You have reviewed and accepted the LuxPatio Premium Installation Service Policy
- All general disputes will be handled via our Customer Service Escalation process, and legal disputes will be resolved through arbitration in the state of Texas
- LuxPatio is not responsible for issues related to local HOA, municipal codes, or bylaw compliance.
| Customers will be liable for any required modifications, dismantling, or relocation due to such issues. |
- LuxPatio is not liable for surface damage resulting from anchoring during installation. Surface cracking, chipping, or drilling damage may occur and is considered standard risk when anchoring is selected.
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Features
Features
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All-Aluminum Construction with AkzoNobel Interpon® Coatings
Built with high-grade 6063 T5 aluminum and finished with industry-leading AkzoNobel Interpon® powder coating, this pergola offers superior resistance to corrosion, fading, and peeling—ensuring long-lasting durability and a sleek, refined look. -
Manually Adjustable Louvers
Tilt the louvers open for sunlight and airflow, or close them for full shade and rain protection. Louvers are controlled by a smooth-turn hand crank. -
Integrated Drainage System
Rainwater flows from the louvers into hidden gutter channels and down through the posts, keeping the interior dry and storm-ready.
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Flexible Size Options
Choose from 3 backyard-friendly sizes, whether you’re shading a lounge zone, patio, or hot tub.
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DIY-Friendly Assembly
Ships in clearly labeled boxes. With two or more competent adults can assemble the pergola in 2-4 hours.
Details
Details
Turn your patio into a year-round outdoor space with the LuxPatio Louvre 5 Aluminum Pergola. Crafted from 6063 T5 high-grade aluminum and finished with a premium industry-leading AkzoNobel Interpon® powder coating, it resists rust, fading, and peeling, with no need for repainting or refinishing. Built for long-term performance, rain or shine.
Choose from a manually operated roof or an electric version with integrated LED lighting. The adjustable louvers let you control light, airflow, and coverage with ease, whether you’re creating midday shade or closing up for a cozy dinner under the stars.
A built-in drainage system guides rainwater smoothly from the louvers through the beams and down the posts so that the area underneath stays dry and ready to use. Multiple size options make it easy to fit the Louvre 5 into your existing backyard layout, whether over a hot tub, lounge zone, or dining area.
Each pergola ships in clearly labeled boxes and is designed for easy DIY assembly with the help of two or more competent adults. With premium finishes, practical features, and flexible control, the Louvre 5 offers modern comfort in any weather.
Assembly
Assembly
L5-MANUAL_ROOF_10_x10_MANUAL-INS-250815-L5-ENG_MODEL-L5-LITE
DownloadL5-MANUAL_ROOF_10_x12_MANUAL-INS-250815-L5-ENG_MODEL-L5-PLUS
DownloadL5-MANUAL_ROOF_12_x12_MANUAL-INS-250815-L5-ENG_MODEL-L5-MAX
DownloadL5-ELECTRIC_ROOF_10_x12_MANUAL-INS-250815-L5-ENG_MODEL-L5-EPLUS
DownloadL5-ELECTRIC_ROOF_12_x12_MANUAL-INS-250815-L5-ENG_MODEL-L5-EMAX
DownloadL5-ELECTRIC_ROOF_10_x10_MANUAL-INS-250815-L5-ENG_MODEL-L5-ELITE
DownloadDesigned for easy setup, the Elite Pergola installs in 2–4 hours two or more competent adults. Clear instructions and labeled parts make it simple to bring modern comfort to your backyard.
Dimensions
Dimensions
Packaging & Delivery
Packaging & Delivery
We’re happy to provide free shipping on all Louvre L5 orders. Here’s what you can expect for your delivery:
Louvre L5 Models: Delivered by truck and is expected to arrive within 7–15 days after dispatch.
Our team will reach out to schedule a delivery time that suits you, and your LuxPatio boxes will be carefully delivered to your doorstep.
100-Day Risk-Free Trial
100-Day Risk-Free Trial
Try it at home. Love it, or send it back.
We believe your outdoor space should feel just right. With our 100-Day Risk-Free Trial, enjoy your LuxPatio pergola in real life before making it final.
- Set up & settle in – Build it, relax, and make memories
- 100 days to decide – Your trial starts 10 days after shipping
- Easy returns – Not the perfect fit? Just email us and we’ll be happy to help
- No hidden terms – All return shipping costs are on you, and we’ll guide you through it
Warranty
Warranty
A LuxPatio product is covered by a limited-tiered warranty:
- 10-Year Warranty: Applies to structural components like posts, base plates, and beams.
- 5-Year Warranty: Covers movable parts, including louvers, hand cranks, and mechanisms.
- 2-Year Warranty: Applies to accessories and electrical components.
What's in the box
What's in the box
Aluminum Louvered Pergola (10'x10') - 5 Boxes Total
- Box 1: 110.24" x 11.81" x 11.42", 94.14 lbs - 4 posts + 1 accessories box
- Box 2: 118.9" x 14.96" x 7.48", 97.22 lbs - 4 crossbeams
- Box 3: 119.69" x 16.93" x 9.45", 95.9 lbs - 5 louvers + 1 hand crank
- Box 4: 119.69" x 16.93" x 9.45", 95.68 lbs - 6 louvers
- Box 5: 119.69" x 16.93" x 9.45", 92.37 lbs - 6 louvers
Aluminum Louvered Pergola (10'x12') - 5 Boxes Total
- Box 1: 110.24" x 11.81" x 11.42", 94.14 lbs - 4 posts + 1 accessories box
- Box 2: 142.52" x 14.96" x 7.48", 113.43 lbs - 4 crossbeams
- Box 3: 119.69" x 19.29" x 9.45", 107.14 lbs - 6 louvers + 1 hand crank
- Box 4: 119.69" x 19.29" x 9.45", 107.14 lbs - 7 louvers
- Box 5: 119.69" x 19.29" x 9.45", 95.9 lbs - 7 louvers
Aluminum Louvered Pergola (12'x12') - 5 Boxes Total
- Box 1: 110.24" x 11.81" x 11.42", 94.14 lbs - 4 posts + 1 accessories box
- Box 2: 142.52" x 14.96" x 7.48", 119.05 lbs - 4 crossbeams
- Box 3: 142.52" x 19.29" x 9.45", 127.87 lbs - 6 louvers + 1 hand crank
- Box 4: 142.52" x 19.29" x 9.45", 127.87 lbs - 7 louvers
- Box 5: 142.52" x 19.29" x 9.45", 113.76 lbs - 7 louvers
Aluminum Louvered Pergola (Electric 10'x10') - 5 Boxes Total
- Box 1: 110.24" x 11.81" x 11.42", 94.14 lbs - 4 posts + 1 accessories box
- Box 2: 118.9" x 14.96" x 7.48", 97.22 lbs - 4 crossbeams
- Box 3: 119.69" x 16.93" x 9.45", 92.37 lbs - 5 louvers + 1 motorized kit
- Box 4: 119.69" x 16.93" x 9.45", 95.68 lbs - 6 louvers
- Box 5: 119.69" x 16.93" x 9.45", 95.68 lbs - 6 louvers
Aluminum Louvered Pergola (Electric 10'x12') - 5 Boxes Total
- Box 1: 110.24" x 11.81" x 11.42", 94.14 lbs - 4 posts + 1 accessories box
- Box 2: 142.52" x 14.96" x 7.48", 113.43 lbs - 4 crossbeams
- Box 3: 119.69" x 19.29" x 9.45", 119.49 lbs - 6 louvers + 1 motorized kit
- Box 4: 119.69" x 19.29" x 9.45", 107.14 lbs - 7 louvers
- Box 5: 119.69" x 19.29" x 9.45", 95.68 lbs - 7 louvers
Aluminum Louvered Pergola (Electric 12'x12') - 5 Boxes Total
- Box 1: 110.24" x 11.81" x 11.42", 94.14 lbs - 4 posts + accessories
- Box 2: 142.52" x 15.35" x 7.48", 119.05 lbs - 4 crossbeams
- Box 3: 142.52" x 19.29" x 9.45", 140.21 lbs - 6 louvers + motor kit
- Box 4: 142.52" x 19.29" x 9.45", 127.87 lbs - 7 louvers
- Box 5: 142.52" x 19.29" x 9.45", 113.76 lbs - 7 louvers
