What Services Do You Offer?
Pergola installation, including accessory and slat wall setup, plus secure anchoring.
Additional Services
Eco-friendly options: packaging, recycling, and disposal.
Delivery to setup location service.
What To Expect?
After placing your order
We’ll get in touch to do a quick remote check of your space and set up a time that works best for installation.
Choose and prepare the spot for your product
Make sure the foundation is flat and solid, and we’ll go over any details before installation. It’s also a good idea to clear out anything in the area, like furniture or boxes, so we have room to work.
On construction day
Someone will need to be present on-site to provide access and sign off once the installation is complete. Our professional team will handle the full assembly, securely anchor your pergola, and install all accessories.
At any time
If you have questions about site prep, installation, or service details, feel free to reach out to our team at support@luxpatio.com
FAQs
What’s included in the installation service?
What’s included in the installation service?
We’ll handle the full assembly of your pergola, including anchoring it securely and installing all the included accessories like slat walls.
What’s not included?
What’s not included?
Items that aren’t from LuxPatio or part of your original product package aren’t covered. If it’s not mentioned in the service details, it’s probably not included.
Who's on the service team?
Who's on the service team?
Our installation team is made up of certified professionals who’ve been trained to build and install our products with care. You’re in good hands.
For additional services, how do I pay?
For additional services, how do I pay?
Right now, we don’t offer add-on services beyond what’s listed. You can view the available service options and pricing on our Assembly Service page. Once you’ve made your choice, we’ll send over an invoice before the work begins.
Do I need to be present for the assembly?
Do I need to be present for the assembly?
Yes, someone needs to be present on the day of assembly to allow access and confirm the completed work with a signature.
Who should I contact if I have questions before assembly?
Who should I contact if I have questions before assembly?
Feel free to reach out to us by email support@luxpatio.com or phone 877-770-0567. We’ll get back to you within 2 hours.
If I ordered my product online (curbside delivery), would the assembler move it to the assembly location?
If I ordered my product online (curbside delivery), would the assembler move it to the assembly location?
Yes, we offer a carry-in service to help move the product from curbside to your desired setup spot. You can find pricing on our Assembly page, and we’ll send you an invoice if you choose to include it.
How should I prepare the site for assembly?
How should I prepare the site for assembly?
Please make sure there’s a solid, level surface where the pergola can be securely anchored. Suitable surfaces include concrete, wood decking, paving slabs, or other stable patio materials
Are there any circumstances that may result in additional costs for me?
Are there any circumstances that may result in additional costs for me?
Our pricing is transparent and straightforward. If any additional costs apply, they will be clearly listed under our services.
Are assembly appointments available on weekends?
Are assembly appointments available on weekends?
Yes, weekend appointments are available.
Can I assemble my pergola myself? (Absolutely!)
Can I assemble my pergola myself? (Absolutely!)
Yes, absolutely. No special skills are required. With our clear manual, snap-fit components, and step-by-step video guide, most people can fully assemble the pergola in 2–4 hours with two or more competent adults, though timing may vary.