LuxPatio Premium Installation Service Policy

1. What's Included

Note: Delivery and installation may be handled by separate teams and might occur on different days. Please make sure your site is level and clear of obstructions to avoid delays.

2. Booking & Scheduling

• Confirmation: Our team will contact you within 3 business days to confirm your order and schedule a site check.
• Lead Time: Usually 1–4 weeks from order date. Some areas may take 6–8 weeks during peak seasons or weather delays.
• Weekend Appointments: Available in select areas (not guaranteed).
• If we’re unable to serve your area, you’ll be notified and offered a refund.

3. Cancellations & Rescheduling

• Standard notice: Must be made at least 72 hours in advance.
• Late cancellation: $100 fee applies.
• Same-day cancellation (24 hours): Full service fee still applies.
• Multiple reschedules: May result in losing your current place in line.

• Heavy rain (>0.5"/hr)
• High winds (gusts >25 mph)
• Extreme temps (<40°F or >91°F) Final decisions are based on local hazard alerts.

4. Your Responsibilities Before Installation

• Clear access: At least a 5-foot path to the installation site.
• Utility markings: Call 811 to mark underground lines.
• Adult presence: Someone 18+ must be present during installation.
• Level surface: Ensure your site is level and obstruction-free.
• Compliance: Check that your pergola setup meets local codes, HOA rules, and bylaws.

Note: Installation may be delayed, canceled, or incur extra fees if the site is unprepared or unsafe.

5. Warranty & Damage Policy

• Craftsmanship Guarantee: 30-day warranty covering installation issues
• Insurance: All LuxCert technicians are fully insured.
• Damage claims: Must be reported within 24 hours with documentation. Notify the team on-site if you notice any issues immediately.

6. Pricing & Payments

• Base Fee: Varies by model (covers standard installation)
• Extras (if needed):
  • Extended debris recycling: $150
    
  • Anchoring service: Included (surface-dependent)
    
  • Holiday installation: +$200
    
  • Existing structure removal: Quoted case-by-case
    
  • Remote area surcharge: Quoted in advance

Full payment is required when your installation is scheduled. Additional services are quoted and charged separately.

Disclaimer

1. Site Preparation & Ground Conditions

• A level surface with a slope of less than 3° or a maximum height difference of 2 cm per column
• A minimum load-bearing capacity of 1,500 psf (We recommend a 4" thick concrete pad per column for soft surfaces such as grass or soil.)
• All underground utilities must be marked by contacting 811 before installation.

Important Notes:

• Additional charges may apply for unstable ground, such as sand or mud.
• If the installation site has incompatible conditions (e.g., steep slopes, soft/unstable surface) or the Customer Responsibilities are not met, the service may be canceled on-site.

2. Installation Process & Limitations

2.1 Material Handling

• Minor cosmetic marks (scratches under 10 mm) may occur during normal installation and are not covered under warranty.
  
• Any structural modifications (e.g., drilling or cutting) not performed by LuxCert technicians will void the product warranty.

2.2 Weather & External Factors

• Installation may be rescheduled due to:
  • Heavy rainfall exceeding 0.5"/hour
    
  • Wind gusts over 25 mph
    
  • Temperatures below 40°F or above 91°F
    
  • Any precipitation during the scheduled installation time

3. Electronic Systems & Technical Requirements

4. Liability Limitations

4.1 Property Damage

• LuxPatio’s maximum liability for installation-related property damage is limited to the full installation fee paid or the actual reasonable loss, whichever is lower.
• Damages exceeding this limit will be reviewed through our business liability insurance.
• Landscaping repair or indirect/consequential damage is not covered.

4.2 Personal Injury Prevention

• Ensure children and pets remain clear of the installation area.
• Provide safe and unobstructed access to standard power outlets (110–120V).
• Remove all debris, tools, or objects that could pose safety hazards during installation.

5. Client Acknowledgments

• Customers will be liable for any required modifications, dismantling, or relocation due to such issues.

• LuxPatio is not liable for surface damage resulting from anchoring during installation. Surface cracking, chipping, or drilling damage may occur and is considered a standard risk when anchoring is selected.